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Mock PECB ISO-9001-Lead-Auditor Exam | Real ISO-9001-Lead-Auditor Exam

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PECB ISO-9001-Lead-Auditor Exam Syllabus Topics:

Topic
Details

Topic 1

Fundamental audit concepts and principles: Questions about interpreting and applying the main concepts and principles related to a QMS audit appear in this topic.

Topic 2

Preparing an ISO 9001 audit: This topic covers sub-topics related to preparing a quality management system audit.

Topic 3

Conducting an ISO 9001 audit: It evaluates your skills to conduct a QMS audit.

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PECB QMS ISO 9001:2015 Lead Auditor Exam Sample Questions (Q123-Q128):

NEW QUESTION # 123
Which of the following is correct with regard to the internal audit?

A. It has no advisory role within the organization for the improvement of the QMS
B. It may be conducted on an ongoing basis
C. It considers only the effectiveness of the QMS

Answer: B

Explanation:
Comprehensive and Detailed In-Depth Explanation:According to ISO 9001:2015, Clause 9.2 (Internal Audit):
* Internal audits can be conducted on an ongoing basis as part of continual improvement.
* Audits consider both conformity and effectiveness (A is incorrect).
Thus, C is the correct answer.

NEW QUESTION # 124
You have been nominated audit team leader of a third-party audit. Which of the following could be the two most relevant objectives of this audit?

A. Identify the need of resources
B. Evaluate the effectiveness of the management system
C. Evaluate the capability of the management system to establish and achieve objectives
D. Evaluate the satisfaction interested parties
E. Evaluate the benefits obtained since the implementation of the management system
F. Identify opportunities for improvement

Answer: B,C

Explanation:
Evaluate the effectiveness of the management system: This objective involves verifying that the quality management system meets the requirements of a specific standard, such as ISO 9001:2015, and that it achieves the intended results and outcomes. The audit team will collect and analyse audit evidence to determine the degree of conformity and performance of the quality management system23.
*Evaluate the capability of the management system to establish and achieve objectives: This objective involves verifying that the quality management system supports the strategic direction and policies of the organization, and that it addresses the needs and expectations of the interested parties. The audit team will assess the suitability, adequacy, and alignment of the quality management system objectives, and the effectiveness of the planning and implementation processes to achieve them23.
The other options are not the most relevant objectives of a third-party audit, according to the web search results from my internal tool. They may be related to other aspects or types of audits, but they are not the focus of a third-party audit.
Therefore, the correct answer is B and D.
References: 1: Safeguarding Your Business: The Power of Third-Party Security Audits 2: ISO 19011:2018 - Guidelines for auditing management systems 3: Third Party Audit - QMSGurus.com

NEW QUESTION # 125
Scenario 5: Mechanical-Electro (ME) Audit Stages
Mechanical-Electro, better known as ME, is an American company that provides mechanical and electrical services in China. Their services range from air-conditioning systems, ventilation systems, plumbing, to installation of electrical equipment in automobile plants, electronic manufacturing facilities, and food processing plants.
Due to the fierce competition from local Chinese companies and failing to meet customer requirements, ME's revenue dropped significantly. In addition, customers' trust and confidence in the company decreased, and the reputation of the company was damaged.
In light of these developments, the top management of ME decided to implement a quality management system (QMS) based on ISO 9001. After having an effective QMS in place for over a year, they applied for a certification audit.
A team of four auditors was appointed for the audit, including Li Na as the audit team leader. Initially, the audit team conducted a general review of ME's documents, including the quality policy, operational procedures, inventory lists, QMS scope, process documentation, training records, and previous audit reports.
Li Na stated that this would allow the team to maintain a systematic and structured approach to gathering documents for all audit stages. While reviewing the documented information, the team observed some minor issues but did not identify any major nonconformities. Therefore, Li Na claimed that it was not necessary to prepare a report or conduct a meeting with ME's representatives at that stage of the audit. She stated that all areas of concern would be discussed in the next phase of the audit.
Following the on-site activities and the opening meeting with ME's top management, the audit team structured an audit test plan to verify whether ME's QMS conformed to Clause 8.2.1 (Customer Communication) of ISO 9001.
To do so, they gathered information through group interviews and sampling. Li Na conducted interviews with departmental managers in the first group and then with top management. In addition, she chose a sampling method that sufficiently represented customer complaints from both areas of ME' s operations.
The team members were responsible for the sampling procedure. They selected a sample size of 4 out of
45 customer complaints received weekly for electrical services and 2 out of 10 complaints for mechanical services.
Afterward, the audit team evaluated the evidence against the audit criteria and generated the audit findings.
After reviewing the documented information, Li Na claimed that it was not necessary to report the minor nonconformities that were identified; instead, they would be discussed in the next audit phase. Is this acceptable?

A. No, identification of minor nonconformities or areas of concern that could become nonconformities need to be documented and communicated to the auditee before proceeding to the next audit phase.
B. Yes, all identified nonconformities throughout the audit need to be documented and communicated at the end of the audit.
C. Yes, during the review of documented information, only major nonconformities need to be documented if detected.

Answer: A

Explanation:
Comprehensive and Detailed In-Depth Explanation:As per ISO 9001:2015, Clause 10.2 (Nonconformity and Corrective Action), all identified nonconformities, including minor ones, must be documented and communicated to the auditee.
Minor nonconformities can lead to major issues if left unaddressed. The auditor must inform the organization before moving to the next audit phase so that corrective actions can be taken. Clause 9.2.2 (Internal Audit) states that audit findings should be reported without undue delay.
Since Li Na did not report the minor nonconformities immediately, her decision was incorrect. Minor nonconformities should always be documented and communicated before proceeding to the next phase.

NEW QUESTION # 126
What is a horizontal audit?

A. In-depth investigation of one process across various departments in the organization
B. In-depth investigation of all the processes in a specific department or organizational unit
C. In-depth investigation of all the processes in major functional areas of the organization

Answer: A

Explanation:
Comprehensive and Detailed In-Depth Explanation:
A horizontal audit examines one process across multiple departments to assess consistency.
Thus, A is the correct answer.
Reference:
ISO 19011:2018, Clause 6.2 (Audit Types & Scope)

NEW QUESTION # 127
The Closing meeting of a second-party audit was planned for 6 pm with the general manager and the quality manager.
At 6 pm, when the audit team enters the meeting room, only the Quality Manager is present and walting for them.
The dialogue among them is as follows:
Auditor team leader: "Good evening, could you please inform the general manager that we are ready to start with the closing meeting?" Quality manager: "Good evening. I am sorry to inform you that the general manager will not be able to attend the meeting. He will try to participate virtually to make some closing remarks." Auditor team leader: "OK. We identified seven nonconformities - these are the reports. Could you please review them and sign them?" Quality manager: "OK. As you know, I reviewed them after yesterday's meeting and accept of all them, where shall I sign?" General manager (from speakers in the room and addressing the quality manager): "Hold on! Do not sign the two nonconformities related to ABC Bank! I have just checked, and we did not provide any services to ABC Bank during September! You can sign the remaining five nonconformities." How would you proceed with the audit? Select one.

A. I will review this issue at length with the audit team tonight and will phone you tomorrow to let you know our decision
B. I will discuss this issue with our corporate quality manager and will let you know what we will do
C. I will include the seven nonconformities in the report, considering that we identified objective evidence on which all these nonconformities are based
D. I withdraw the two nonconformities related to service to ABC and will present the report with the remaining five nonconformities

Answer: A

NEW QUESTION # 128
......

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