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Achieving the Defining Business Needs certification demonstrates a professional's commitment to developing their skills and knowledge in procurement and supply chain management. It also provides a benchmark for employers to evaluate the capabilities of their procurement and supply chain teams. By earning this certification, professionals can enhance their career prospects and contribute to the success of their organization.
CIPS L4M2 Exam, also known as Defining Business Needs, is an essential module for procurement professionals. L4M2 exam is designed to provide learners with a comprehensive understanding of how to identify, define, and manage business needs effectively. L4M2 exam covers various topics, including developing business cases, stakeholder management, and identifying procurement options.
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CIPS Defining Business Needs Sample Questions (Q246-Q251):
NEW QUESTION # 246
OMK is a Russian steel firm that is expanding market abroad. It plans to build a steel plant in a foreign country. Due to intricate technical requirements, the plant design will be very complex. Procurement department or technical department alone cannot draft the specification. OMK senior management decides that this task must be treated as a project. Which of the following should be done before writing the specification for new steel plant?
- A. Develop project initial document
- B. Invite suppliers to the tendering process
- C. Develop the performance framework for the supplier
- D. Draft the terms and conditions for plant construction contract
Answer: A
Explanation:
The writing of a complex specification should be treated as a project because it requires the brain power from different stakeholders. Many tools and processes of project management can be applied to complex specification development. Before engaging with the stakeholders and implementing the project, the project initial document should developed.
A Project Initiation Document (PID) is one of the most important components of project manage-ment, which forms the foundation for a company project. It is a reference point during the entire project, for the client as well as for the project team.
A PID bundles documentation into a logical reference work that collects all important information needed to start and run a project from a good foundation. After that, Project Initiation Document must be transferred to all stakeholders, including business sponsors.
This forms the basis for the project management. The documentation from which the PID is com-posed include the business case in which the project's justification can be found, the communica-tion plan and the project plan.
The PID is composed out of collected information and includes, among others, the following com-ponents:
- Project goal(s); what do you want to achieve with the project?
- Project size; how large is the project, how long does it take and how many people are involved?
- Project organisation; who are involved in the project, what are their tasks, responsibilities and authority?
- Limits and risks; what can cause a project to stagnate and are there risks related to the project?
- Stakeholders; who has a stake in the success of the project?
- Project checks and frame reporting; by carefully taking into account evaluation moments, it is clear to everyone what sample tests can be carried out during the process.
In addition, it is important that the Project Initiation Document also contains the following infor-mation:
- The background and occasion of the project, which together provide information about the con-text.
- The project organisational structure, which describes who has which management responsibility in the project.
- The project quality plan, describing who controls the quality of the products to be delivered and how it will take place.
- The total project planning, including the duration of all activities.
- The exception process, which describes how exceptions are dealt with and the steps of the escalation procedure.
- The risk log, including the measures that will be taken when there are unforeseen risks.
- The documentation structure of the project, in which the encoding and storage of all documents and products to be provided by the project has been recorded in advance.
NEW QUESTION # 247
Which of the following are major factors when determining the bargaining power of buyers? Select THREE that apply.
- A. Interest costs
- B. Dependence of a buyer's purchase on a particular supplier
- C. Number of buyers relative to suppliers
- D. Switching costs
- E. Life cycle costs
- F. Cash flow
Answer: B,C,D
NEW QUESTION # 248
A large sports organisation requires some additional racing equipment to be built. It should match exactly the pre-determined technical specifications and requires exact compatibility. Which of the following specifications would be most appropriate?
- A. Outcome specification
- B. Conformance specification
- C. Performance specification
- D. Product specification
Answer: B
NEW QUESTION # 249
Daytona Ltd is developing a new product which is more environmental friendly. Though the objectives are set, the project team has no idea on which functions will be customers' favourites. Which of the following will help them decide the 'should-have' functions of the new product?
- A. Taguchi method
- B. Kano model
- C. Thomas-Kilmann model
- D. Six Sigma
Answer: B
Explanation:
The Kano model is useful in gaining a thorough understanding of a customer's needs. You can translate and transform the resulting verbatims using the voice of the customer table that, subse-quently, becomes an excellent input as the whatsin a quality function deployment (QFD) House of Quality.
The model involves two dimensions:
Achievement (the horizontal axis), which goes from the supplier didn't do it at all to the supplier did it very well.
Satisfaction (the vertical axis), which goes from total dissatisfaction with the product or service to total satisfaction with the product or service.
Dr. Noriaki Kano isolated and identified three levels of customer expectations: that is, what it takes to positively impact customer satisfaction. The figure below portrays the three levels of need: expected, normal, and exciting.
The Thomas-Kilmann Conflict Mode Instrument (TKI) is a conflict style inventory, which is a tool developed to measure an individual's response to conflict situations.
Genichi Taguchi, a Japanese engineer, proposed several approaches to experimental designs that are sometimes called "Taguchi Methods." These methods utilize two-, three-, and mixed-level fractional factorial designs. Large screening designs seem to be particularly favored by Taguchi adherents.
Six Sigma is a method that provides organizations tools to improve the capability of their business processes.
This increase in performance and decrease in process variation helps lead to defect re-duction and improvement in profits, employee morale, and quality of products or services.
Source:
- CIPS study guide page 171-172
- WHAT IS THE KANO MODEL?
LO 3, AC 3.4
NEW QUESTION # 250
Which of the following are typical environmental considerations throughout the contract life cycle? Select the TWO that apply.
- A. Inequality
- B. Waste management
- C. Modern slavery
- D. Pollution control
- E. Health and safety
Answer: B,D
Explanation:
All procurement has some level of impact on the environment that needs to be minimised to ensure sustainable procurement practices.
The greatest opportunity to influence environmental outcomes is by selecting products and services with the least ongoing environmental impacts, such as use of water, electricity and fuel, waste/disposal management, and impact on human health over the life of the product or service.
Lifecycle stages that impact on the environment:
Diagram Description automatically generated
Most goods and services will have an element of environment impact in a number of areas. The five main impact areas are listed in the following table.
Graphical user interface, text, application, email Description automatically generated
Source: Buying for Victoria
Reference: CIPS study guide page 137-139
LO 3, AC 3.2
NEW QUESTION # 251
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The CIPS L4M2 certification exam offers a great opportunity to advance your career. With the Defining Business Needs certification exam beginners and experienced professionals can demonstrate their expertise and knowledge. After passing the Defining Business Needs (L4M2) exam you can stand out in a crowded job market. The L4M2 certification exam shows that you have taken the time and effort to learn the necessary skills and have met the standards in the market.
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